Shipping and Refunds Policy

Shipping Policy

We get orders out as quickly as we can from our end, and delivery times will vary a bit depending on where you're located within Australia. Shipping charges are calculated and displayed at checkout. If you need your order by a specific date, get in touch and we'll do what we can to help.

Shipping Options

Price

Standard Shipping (orders under $75)

Calculated at checkout

Standard Shipping (orders over $75)

Free

Express Shipping

Priority Shipping

Calculated at checkout

NOTE: We are not responsible for shipping carrier delays.

24/7 Friendly
Support

Free Shipping over $75

Secure Online
Payment

Money-back

guarantee

Refunds Policy

Refunds Policy
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at enquiries@kyote.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

We will send you an email once your return has been received and inspected to advise you that we have received your returned item. We will also notify you if your refund has been approved or rejected. If you are authorized, your refund will be processed and a credit will be made to your credit card or original mode of payment within a certain amount of days.

Order Process

01.

We get orders out as quickly as we can from our end, including pre-ordered items once they've arrived in stock.

02.

Orders that are successfully placed will receive an e-mail confirmation with the order details. If you haven't received an email, please check your spam folder or contact us for confirmation.

03.

If you have any questions about your order, please contact us right away at enquiries@kyote.com.au. We will be unable to make changes to your order once it has been shipped.

04.

Please double-check that you have entered the correct address. We are not liable for non-delivery due to address errors that you provide. We will refund the original order if an order is returned due to an incorrect address.