Refund policy

30-NIGHT TRIAL

We want you and your dog to be happy with the Kyote Dog Swag. That’s why every Dog Swag comes with a 30-night trial, beginning on the date your order is delivered.

You’re welcome to let your dog use the Dog Swag normally during the trial. If it isn’t right for you, contact us at enquiries@kyote.com.au within 30 nights of delivery to request a return.

To qualify for a return under the 30-night trial, the Dog Swag must:

• Be returned with all original components and accessories
• Be reasonably clean and sanitary
• Be free from damage caused by chewing, urine, misuse or neglect
• Show no more than reasonable wear from normal use during the trial

We may decline a 30-night trial return if these conditions aren’t met. This does not limit any rights you may have under the Australian Consumer Law.

RETURN PROCESS

Before returning anything, email enquiries@kyote.com.au with your order number and reason for the return. We’ll provide return instructions and the correct return address.

Please don’t send a return without contacting us first.

For returns made under the 30-night trial or for change of mind, the customer is responsible for return shipping costs. We recommend using a tracked service, as the returned product remains the customer’s responsibility until it reaches us.

REFUNDS

Once your return has been received and inspected, we’ll let you know whether it has been approved.

Approved refunds will be issued to the original payment method within five business days. Your bank or payment provider may take additional time to process the refund.

Original shipping charges, if any, are not refundable for 30-night trial or change-of-mind returns, unless required by law.

CHANGE-OF-MIND RETURNS

The 30-night trial is our change-of-mind return period. We’re not required to accept change-of-mind returns requested after the trial has ended, but you’re welcome to contact us and we’ll consider the circumstances.

CANCELLATIONS

If you need to cancel or change an order, contact us as soon as possible at enquiries@kyote.com.au.

We’ll do our best to help, but we can’t guarantee that an order can be changed or cancelled once it has been processed or dispatched. If it has already been dispatched, it may need to be returned under this policy.

DAMAGED, INCORRECT OR FAULTY PRODUCTS

Please inspect your order when it arrives. If it is damaged in transit, incorrect or appears to be faulty, contact us as soon as reasonably possible at enquiries@kyote.com.au with your order number, a description of the issue and clear photographs where appropriate.

If a product is confirmed to be faulty, damaged or incorrect, Kyote will provide an appropriate remedy and reimburse reasonable return costs where required.

AUSTRALIAN CONSUMER LAW

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law. Depending on the circumstances, you may be entitled to a repair, replacement, refund or other remedy if a product fails to meet a consumer guarantee.

Consumer guarantee rights are not limited to the 30-night trial and may continue beyond that period.

CONTACT US

For return or refund questions, contact:

Kyote
Email: enquiries@kyote.com.au
Clarkson, Western Australia