Shipping policy

SHIPPING WITHIN AUSTRALIA

Kyote currently ships within Australia only.

Standard shipping is free Australia-wide, including regional and remote areas.

ORDER PROCESSING

Orders are normally processed and dispatched within one to two business days.

Orders placed on weekends or public holidays will begin processing on the next business day. During launches, promotions or unusually busy periods, dispatch may take slightly longer. If there is a significant delay, we’ll contact you.

DELIVERY TIMES

Delivery times vary depending on your location, the carrier and circumstances outside our control.

Any delivery timeframe provided is an estimate and begins once your order has been dispatched. Regional and remote deliveries may take longer than metropolitan deliveries.

Once your order has been sent, you’ll receive tracking information by email where available.

REMOTE OR UNSERVICEABLE ADDRESSES

We offer free standard shipping across Australia. In the unlikely event that our carrier cannot service your address, we’ll contact you before dispatch to arrange an alternative solution or provide a full refund.

We will never add an unexpected shipping charge without contacting you first and receiving your agreement.

DELIVERY DELAYS

Carrier delays, severe weather, natural disasters and other events outside our control can occasionally affect delivery times.

If your order appears significantly delayed, email enquiries@kyote.com.au with your order number and we’ll help investigate it with the carrier.

INCORRECT OR INCOMPLETE ADDRESSES

Please check your delivery address carefully before placing your order.

If you notice an error, contact us as soon as possible. We’ll do our best to update the address, but we can’t guarantee changes after an order has been processed or dispatched.

If an order is returned to us because the address supplied was incorrect or incomplete, the customer may be responsible for the cost of sending it again.

DAMAGED OR MISSING DELIVERIES

If your order arrives damaged, incorrect or incomplete, contact enquiries@kyote.com.au as soon as reasonably possible. Please include your order number, a description of the issue and clear photographs where appropriate.

If tracking shows your order as delivered but you can’t locate it, check around the property and with other household members or neighbours before contacting us. We’ll then help investigate the delivery with the carrier.

CONTACT US

For shipping questions, contact:

Kyote
Email: enquiries@kyote.com.au
Clarkson, Western Australia